1. Information we collect
When you use Fɛn, we collect the information you provide during registration (name and phone number) and the shipment data you enter. We also collect device information and usage analytics to improve our service.
2. How we use your information
We use your information to provide shipment tracking and management, send notifications about shipment status updates, communicate with you about your account, improve our services, and ensure security and prevent fraud.
3. Data sharing
We share your shipment information with shipping agents to facilitate delivery. We do not sell your personal information to third parties. We may share data with service providers who help operate our platform, such as our hosting, messaging and payment providers.
4. Text messages
We text your phone number only to send the one-time verification codes you request. Mobile phone numbers, SMS opt-in and consent are never shared with or sold to third parties for marketing or promotional purposes. Our messaging provider receives your number only to deliver those codes. Reply STOP to any message to stop receiving texts.
5. Data security
We use industry-standard security measures including encryption in transit and at rest, password hashing, short-lived session tokens, and role-based access controls to protect your data.
6. Biometric data
If you enable fingerprint or face unlock, authentication is handled entirely by your device. Fɛn does not store or transmit any biometric data.
7. Your rights
You can request to view, update, or delete your personal data at any time by writing to privacy@fentracking.com. You can turn off push notifications in the app's settings or in your device settings.
8. Contact us
If you have questions about this Privacy Policy, please contact us at privacy@fentracking.com.